CostaLands
Reservations & Policies
Every stay begins with a request.
CostaLands reservations are handled personally according to the property, dates, and needs of each guest.
Submitting a request does not constitute a confirmed reservation. A stay is confirmed only after CostaLands has validated availability, shared the applicable conditions, and completed the reservation process.
Reservation Process
Request
The guest shares the property of interest, dates, number of people, and any special requirements.
Availability
CostaLands confirms the property's availability for the requested dates.
Proposal
Our team shares the rate and the conditions applicable to the stay.
Confirmation
The reservation is confirmed once the requirements outlined in the proposal have been met.
Rates & Minimum Stay
Rates may vary according to the property, season, selected dates, length of stay, and additional services requested.
Minimum stays may also vary according to the property and season.
The final rate and conditions will be communicated before completing each reservation.
Payment Terms
Payment terms and dates may vary according to the property, season, and reservation.
CostaLands will communicate to the guest:
- Total amount of the stay
- Payment method
- Corresponding payment dates
- Applicable conditions
All of this information will be confirmed before payment is made.
Cancellations
Conditions depend on each reservation.
Cancellation policies may vary according to the property, dates, and season.
Specific conditions will be communicated before the reservation is confirmed and will form part of the corresponding proposal.
Date Changes
Requests to modify a confirmed reservation are subject to availability and to the conditions applicable to each property.
A date change may result in changes to the rate, minimum stay, or other conditions.
Occupancy
Every property has a defined capacity.
The number of guests may not exceed the maximum capacity established for each property.
CostaLands must be informed in advance of the total number of adults and children included in the stay.
Any change in occupancy must be communicated before arrival.
Children
Conditions for stays with children may vary by property.
When submitting a request, we recommend including the ages of minors so we can confirm the most appropriate conditions and setup.
Pets
Pet acceptance depends on the conditions of each property.
Any request must be submitted and approved before the reservation is completed.
Events & Celebrations
Gatherings, celebrations, productions, or events within a property require prior authorization.
Approval will depend on:
- Property
- Type of activity
- Number of attendees
- Schedule
- Required services
- Specific conditions of the property
Additional charges and conditions may apply.
Experiences & Additional Services
Experiences and additional services may be provided by independent professionals or service providers.
Their availability, rates, payment conditions, and cancellation policies may vary.
CostaLands will communicate the applicable conditions before confirming any external service.
Care of the Property
Enjoying the place also means caring for it.
Guests must use the property, furniture, equipment, and spaces responsibly during the stay.
Any specific conditions related to use of the property will be communicated before arrival or included in the information corresponding to each reservation.
Check-in & Check-out
Times may vary by property.
The corresponding information will be confirmed before arrival.
When possible, requests for early check-in or late check-out may be considered, subject to availability.
Final Conditions
Every reservation has its own conditions.
The information presented on the website serves as a general guide.
Rates, payment terms, cancellation policies, schedules, occupancy, and other applicable terms will be confirmed individually before completing each reservation.
If there are any differences, the conditions communicated directly by CostaLands for the specific reservation will prevail.
Everything clear before you arrive.
Our team will be available to explain the conditions of each property and answer any questions before completing the reservation.
Check availability